Failed firmware upgrade

[ALISON HARVEY]

I really appreciate the stuff you sent earlier. Vauxhall's attitude is appalling over this. Trying to say it was a fault in my car that caused it. The auto electrician tried to update it today using a Vauxhall card and it did the same thing . . Said it was not compatible 

[Jay21]

Hi Alison,

I wanted to let you know that my radio arrived at the dealer on Monday, and they were able to “replace” it today. Oddly enough, it looks exactly like the same radio. The screen still has the same fingerprints from this morning. Honestly, I don’t believe they actually replaced it; when a screen is changed, you usually get a protective cover on it, which I didn't receive. In my opinion, they just disconnected and reconnected it. Since the third-party warranty is covering this, I didn’t feel it was worth questioning further. Maybe when you take your car, you could ask for the old unit back? Or make a tiny mark on one of the buttons… 

[ALISON HARVEY]

Thanks Jay. Will make an obvious mark somewhere! 

[Becks99]

On 3/4/2025 at 12:55 PM, ALISON HARVEY said:

Hi, yesterday I followed all the instructions from my Vauxhall app to update my soft ware and sat nav. It was the download for my VIN number. Now the screen is stuck as in the attached picture and pressing nothing has helped!  

Did you manage to get this sorted? We have got exactly the same error. Only bought the car yesterday!

[ALISON HARVEY]

I had to get the infotainment unit replaced. In the end Vauxhall covered 50 % of the almost £1300 bill. Not nearly enough but better than nothing

[Becks99]

Good god! Not looking promising! Thanks for letting me know. 

[ALISON HARVEY]

Sorry not to be more positive. It's disgusting. This happens frequently and Vauxhall hide behind the idea that we might not have followed instructions. It's crippled me financially and taken 2 months in my area to get it fixed!

[Jay21]

Hi Becks, since you just purchased the car, you can file a complaint with your dealer. If you bought it with an extended warranty, they should cover the issue. As a last resort, you can contact Vauxhall for assistance, and the Motor Ombudsman can help with that as well.

[David Harrington]

I’ve had the same problem for over a year now. As well as the unit refusing to update, I’ve also lost the globe icon & all my live features on the Sat-Nav. It’s been back & forth several times to the dealership & even with an extended warranty they are still refusing to cover the cost of replacing the unit. 
I’m now getting so frustrated with this, that I’m seriously considering getting rid of the car & getting a different make. 
In case you are wondering it’s a 2021 Nav Elite Turbo. 

[ALISON HARVEY]

Mine is the same model and year. It crashed when I used the Vauxhall update. In the end they paid half but not without a fight. It still cost me £611