Failed firmware upgrade

[ALISON HARVEY]

I really appreciate the stuff you sent earlier. Vauxhall's attitude is appalling over this. Trying to say it was a fault in my car that caused it. The auto electrician tried to update it today using a Vauxhall card and it did the same thing . . Said it was not compatible 

[Jay21]

Hi Alison,

I wanted to let you know that my radio arrived at the dealer on Monday, and they were able to “replace” it today. Oddly enough, it looks exactly like the same radio. The screen still has the same fingerprints from this morning. Honestly, I don’t believe they actually replaced it; when a screen is changed, you usually get a protective cover on it, which I didn't receive. In my opinion, they just disconnected and reconnected it. Since the third-party warranty is covering this, I didn’t feel it was worth questioning further. Maybe when you take your car, you could ask for the old unit back? Or make a tiny mark on one of the buttons… 

[ALISON HARVEY]

Thanks Jay. Will make an obvious mark somewhere! 

[Becks99]

On 3/4/2025 at 12:55 PM, ALISON HARVEY said:

Hi, yesterday I followed all the instructions from my Vauxhall app to update my soft ware and sat nav. It was the download for my VIN number. Now the screen is stuck as in the attached picture and pressing nothing has helped!  

Did you manage to get this sorted? We have got exactly the same error. Only bought the car yesterday!

[ALISON HARVEY]

I had to get the infotainment unit replaced. In the end Vauxhall covered 50 % of the almost £1300 bill. Not nearly enough but better than nothing

[Becks99]

Good god! Not looking promising! Thanks for letting me know. 

[ALISON HARVEY]

Sorry not to be more positive. It's disgusting. This happens frequently and Vauxhall hide behind the idea that we might not have followed instructions. It's crippled me financially and taken 2 months in my area to get it fixed!