ALISON HARVEY

Mine is the same model and year. It crashed when I used the Vauxhall update. In the end they paid half but not without a fight. It still cost me £611

Sorry not to be more positive. It's disgusting. This happens frequently and Vauxhall hide behind the idea that we might not have followed instructions. It's crippled me financially and taken 2 months in my area to get it fixed!

I had to get the infotainment unit replaced. In the end Vauxhall covered 50 % of the almost £1300 bill. Not nearly enough but better than nothing

Thanks Jay. Will make an obvious mark somewhere!

I really appreciate the stuff you sent earlier. Vauxhall's attitude is appalling over this. Trying to say it was a fault in my car that caused it. The auto electrician tried to update it today using a Vauxhall card and it did the same thing . . Said it was not compatible

Thanks so much Jay. The Vauxhall service ran the diagnostics today and tried to update it themselves.£160 for the privilege and they didn't get the part in. They say it's goosed and needs replacing. Now got to wait till 28th April. You really couldn't make this up! Almost £1300 for replacement, labour and vat. I will go after Vauxhall. Worth paying £100 for solicitors letter if it makes them realise I'm serious. I really appreciate the information you've given me.

Thanks Jay. I've just got to bite the bullet and get it replaced then hound Vauxhall. It's clearly a well known issue and they should take responsibility

Thanks Jay. I've just got to bite the bullet and get it replaced then hound Vauxhall. It's clearly a well known issue and they should take responsibility

Hi Jay. Any progress on your car? I'm due at Vauxhall on Friday and been quoted almost £1400 if they have to replace the unit

Hi Jay. Any progress on your car? I'm due at Vauxhall on Friday and been quoted almost £1400 if they have to replace the unit

I'm debating getting something else fitted but not sure what functionality I'd lose

I've just tried the link just for the software update they sent me and it still says it's incompatible

If you ring Vauxhall customer service, ask to speak to connected services. Their not quite as hopeless as the ones that answer the phone!

I was afraid of that? Vauxhall have sent me a different download today, say it must be FAT32 usb but the download is to being to go on a FAT32 partitioned drive. You really couldn't make it up! Utterly useless

I've just spoken to Vauxhall. They say it's the same download even though publicity for the Crossland elite nav turbo says it's different. Not helpful at all

I am just wondering . . When I put my VIN number in to Vauxhall it lists my car as a Crossland X. It is in fact an elite nav turbo which after some research this evening I've discovered has a different unit. I'm wondering if this is the issue and whether to contact Vauxhall and see if they can amend my VIN number for this version?

Thanks

It's absurd. I have notified Vauxhall that I will be seeking compensation if I need a new unit. I followed their instructions to the letter

Mine now says software loading on demand. System has limited functionality. Stays on for about 40 minutes after doors locked and draining the battery

Not yet! Apparently needs a Vauxhall dealer. Can't get in till 11th April. It's absolutely naff!

Hi. Did you resolve this? I have the same problem

Hi, yesterday I followed all the instructions from my Vauxhall app to update my soft ware and sat nav. It was the download for my VIN number. Now the screen is stuck as in the attached picture and pressing nothing has helped!