My wife purchased a Grandland brand new in 2022 from Bristol Street Motors Sunderland, well after the known issue of the wetbelt, she also purchased the service plan. She was not informed of the issue by the dealership, and was not told that if your service is late it invalidated the warranty. She has had it serviced each year at the dealership and after about 19 months the oil light came on. Contacted the dealership said if there is enough oil in (not to minimum line) then it will be ok until service. She got it serviced and they told her no issue and no reason for loss of oil, no leak etc. Dhe was told these 1.2 engines use 0.8l per 1000 miles. A few months later the light came back on and took it in again where they said no issue and these engines use 1l per 1000 mile. Yet it went up in less than 3 months. After the 3 year service 27000 miles, she was told that the welt belt was cracking and needed changing. First service 10000 miles second after 9000 and recent after 7500miles. Spoke to Vauxhall and said warranty void because the first service was 2 weeks a 1 day late. Now the fact that it said 20000miles for first service waiting until she was off did not appear as an issue. No one from Bristol Street explained that it would void the warranty when they rang her up to book it in the warranty if it was not done within 6 weeks of 1 year old. Vauxhall have basically said they wont do anything and contact the ombudsma. I suggest avoiding Vauxhall, we will never buy a Vauxhall ever again. Selling something with a known issue and then not highlighting possible future issues so as bot to reduce sales is a company that does not care about their customers. I believe that to be the case with the sales team at the dealerships also.
